About the role

  • Own a portfolio of named enterprise accounts in Canada; act as the senior relationship lead and primary escalation point
  • Engage senior leaders at banks, wealth management firms, and broker-dealers to influence curriculum decisions
  • Develop multi-year account plans that align client business priorities with Fitch Learning solutions
  • Orchestrate multi-stakeholder management across L&D, Compliance, HR/Talent, and front-office leadership
  • Achieve and exceed account health targets; renew contracts
  • Build and maintain accurate forecasts, pipelines, and account health metrics in Salesforce
  • Lead a consultative, solution-oriented motion that maps client needs to Fitch Learning pathways
  • Collaborate with Product and Content teams to tailor solutions for Canadian financial services clients
  • Stay current on the Canadian financial education landscape and regulatory developments.

Requirements

  • 10+ years of experience in strategic account management, customer success, or enterprise relationship leadership serving financial services clients
  • 5+ years in a relevant functional area (e.g., financial services, corporate credit, wealth management, risk, financial consulting, financial education)
  • Proven track record managing complex, multi-stakeholder accounts and long sales cycles with disciplined governance and follow-up
  • Experience delivering learning solutions and influencing curriculum and credentialing decisions within large financial institutions
  • Excellent executive communication, relationship-building, and consultative problem-solving skills
  • Strategic mindset with the ability to identify growth opportunities and translate regulatory changes into client-centered training programs.

Benefits

  • Health & wellbeing offerings
  • Retirement planning and tuition reimbursement programs
  • Paid volunteer days
  • Employee Resource Groups
  • Global parental leave plan
  • Opportunities to support your community
  • Dedicated trainings, leadership development and mentorship programs

Job title

Director, Strategic Accounts

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job