Own a portfolio of named enterprise accounts in Canada; act as the senior relationship lead and primary escalation point
Engage senior leaders at banks, wealth management firms, and broker-dealers to influence curriculum decisions
Develop multi-year account plans that align client business priorities with Fitch Learning solutions
Orchestrate multi-stakeholder management across L&D, Compliance, HR/Talent, and front-office leadership
Achieve and exceed account health targets; renew contracts
Build and maintain accurate forecasts, pipelines, and account health metrics in Salesforce
Lead a consultative, solution-oriented motion that maps client needs to Fitch Learning pathways
Collaborate with Product and Content teams to tailor solutions for Canadian financial services clients
Stay current on the Canadian financial education landscape and regulatory developments.
Requirements
10+ years of experience in strategic account management, customer success, or enterprise relationship leadership serving financial services clients
5+ years in a relevant functional area (e.g., financial services, corporate credit, wealth management, risk, financial consulting, financial education)
Proven track record managing complex, multi-stakeholder accounts and long sales cycles with disciplined governance and follow-up
Experience delivering learning solutions and influencing curriculum and credentialing decisions within large financial institutions
Excellent executive communication, relationship-building, and consultative problem-solving skills
Strategic mindset with the ability to identify growth opportunities and translate regulatory changes into client-centered training programs.
Benefits
Health & wellbeing offerings
Retirement planning and tuition reimbursement programs
Paid volunteer days
Employee Resource Groups
Global parental leave plan
Opportunities to support your community
Dedicated trainings, leadership development and mentorship programs
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