Liaison between IT development and business units for healthcare project enhancements. Analyzing data and assessing business needs with clear documentation.
About the role
- Certification Analyst at Fiserv managing the certification process for secure transactions. Collaborating with merchants and vendors to ensure compliance and optimal transaction approvals.
Responsibilities
- Ensure the successful execution and completion of certification and testing functions for products, systems, processes, and files
- Review and analyze requirements, create test scripts, analyze message formats, and perform low and high-level testing
- Debug authorization, settlement, and communication protocol errors and message formats
- Perform due diligence to effectively troubleshoot and investigate independently prior to engaging management or opening a defect request
- Provide business and technical requirements to clients and internal resources, leading calls with clients, internal teams, and management
- Manage moderately complex to complex projects under pressure and with minimal supervision, utilizing high amounts of independent discretion
- Identify and recommend process improvements to management while updating necessary documentation and specifications
- Maintain daily working relationships with internal business partners, including Compliance, Front and Back-end developers, TCoE, Product, and Integrated Partners
- Provide testing and technical coaching or mentoring to less experienced staff
- Manage rapid change in a diverse environment, which may include working weekends or after business hours to support client project requirements
Requirements
- Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military
- Strong knowledge of transaction processing formats and industry association rules, highly preferred
- Functional expertise in assigned areas of support (PC, Terminal, Vendor, or Internal Products) as well as telecommunications and operating systems
- Technical proficiency in data file analysis; knowledge of programming, shell scripts, and JCL may be required
- Buypass mainframe experience and a strong understanding of business processes and functions
- Excellent Verbal Communication Skills to lead calls with Clients, Internal resources, and the Management team
- Proficiency in MS Office Products, specifically Outlook, Word, Excel, PowerPoint, and MS-Project
- Determination and drive to continually follow up and validate information in a fast-paced environment
- Tandem Mainframe experience is a plus
- Previous experience working with developers and TCoE in a matrixed corporate environment
- Advanced knowledge of specific Brand (Visa/Mastercard) chargeback and fine structures
Benefits
- Fuel Your Life program to support your physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
- Eight Employee Resource Groups to foster a collaborative culture and expand your network
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Medical, dental, vision, life, and disability insurance options available from day one
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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