Technical Lead working within a cross - functional scrum team at Vanguard. Lead and coach developers, ensuring viability of IT deliverables with strong programming background.
About the role
- Application Support Engineer with Fiserv providing expert-level support for business applications. Troubleshooting issues in critical applications and managing operational efficiency for clients.
Responsibilities
- Provide expert-level support for business applications, ensuring maximum uptime and performance
- Troubleshoot and resolve complex application issues, collaborating with development teams as needed
- Monitor application performance and lead initiatives to improve efficiency and reliability
- Document support activities, maintain detailed logs, and develop user guides and training materials
- Participate in an on-call rotation where you will work in a team environment as well as independently to resolve issues and triage & resolve client requests and incidents
- Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, and Dynatrace
- Analyze code and participate in root cause analysis
- Work closely with product development teams to review operational readiness of production changes, release deployments, and validation
Requirements
- 3 years of experience in Cloud Technologies like Azure
- 5+ years of experience in application support in Microsoft technologies (C#, .Net) and/or Java technologies
- 2+ years of experience in SQL databases
- 2+ years of experience in troubleshooting and resolving technical issues
- 4+ years of an equivalent combination of educational background, related experience, and/or military experience
- Experience with multi-tier architecture applications
- Strong troubleshooting and problem-solving skills to identify and resolve application issues
- Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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