Roadmanager driving contact - center solutions development for innovative digital banking. Collaborating across teams and managing stakeholder engagement for successful project outcomes.
About the role
- Program Delivery Manager responsible for delivering products on time and budget at Fiserv. Leading cross-functional teams and managing client experiences to ensure success.
Responsibilities
- Lead cross-functional teams to deliver products and programs.
- Execute Digital Solutions initiatives using program management best practices.
- Manage multiple concurrent projects to meet schedule and budget commitments.
- Monitor, report, and drive improvement on financial and client experience metrics.
- Align stakeholders (Product, Development, Client Account Management) and resolve risks/issues.
Requirements
- 6+ years of business and IT program/project management experience
- 4+ years of experience delivering products to clients
- Proven track record of meeting financial targets and client experience metrics
- Bachelor’s degree in business, operations, or a related field (or equivalent military experience)
- 3+ years of Financial Services industry experience (great to have)
- PMP or equivalent project management certification (great to have)
- Strong experience building and reporting program metrics and dashboards (great to have)
Benefits
- Annual incentive opportunity that may be a mix of cash bonus and equity awards
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