LIMS Consultant on Professional Services team implementing Labbit software for laboratories. Collaborating with customers to understand needs and configure solutions for successful implementation.
About the role
- IT Consultant supporting clients with IT issues across various systems and platforms. Focused on user experience, problem-solving, and vendor management in a client-centered environment.
Responsibilities
- Troubleshoot a wide range of IT issues for clients—Windows, Microsoft 365, networking, general infrastructure, SaaS platforms, and more
- Provide timely, thoughtful support to client users and teams—remotely and occasionally on-site
- Take ownership of user problems, no matter how small, and ensure they get resolved or properly escalated
- Communicate clearly and empathetically with clients who aren’t always tech-savvy
- Manage third-party vendors—hold them accountable, challenge deflection, and advocate for your client
- Stay mindful of the client’s budget and weigh the cost/benefit of time spent on lower-impact issues
- Log work and maintain accurate documentation of client environments, issues, and resolutions
Requirements
- Technically strong and comfortable supporting a range of IT systems (Windows, O365, cloud services, networking basics, etc.)
- Self-motivated, takes initiative, and manages time independently—you don’t need someone telling you what to do every hour
- Honest and grounded—you admit what you don’t know and follow up with real answers
- Friendly and approachable—you make users feel comfortable, not intimidated
- Persistent—you follow things through until they’re resolved
- Empathetic—you understand how frustrating tech problems can be for users and treat their concerns seriously
- Respectful of the client’s time and money—you aim to fix things efficiently and appropriately
- Someone with integrity—you do the right thing, especially when no one’s watching
- Nice to Have (But Not Required)
- Light software development or scripting experience
- Familiarity with small business environments or MSP-style support
- Experience using remote support, ticketing, or RMM tools
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan
- PTO and holiday time
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Consultor CO with expertise in S/4 HANA and financial analysis for technological transformation. Working with companies to enhance their technological evolution and projection internationally.
Strategic IT Advisor transforming organizations through the strategic use of technology and AI innovation for clients at GadellNet. Addressing holistic technology needs to drive efficiency and profitability.
Strategic IT Advisor at GadellNet consulting on technology use and AI innovation for client growth. Collaborating with key stakeholders to develop effective IT strategies.
Strategic IT Advisor transforming organizations through technology and AI innovation at GadellNet. Providing consulting that drives efficiency, satisfaction, and profitability for clients.
Energy Resource Adoption Forecasting Consultant supporting energy transition through efficiency, demand response, and electrification strategies. Collaborating with teams to conduct forecasting and project analysis.
Senior Consultant designing and implementing data and analytics solutions for clients. Engage with clients on projects from start to finish while ensuring high - quality delivery and adopting solutions.
Consultant executing client engagements in Construction and Real Estate advisory and compliance. Responsible for delivering quality client deliverables and engaging in business development initiatives.
Consultant Neonatologist providing expert neonatal care to newborns at a Government Hospital. Managing acute and chronic conditions while collaborating with a multidisciplinary healthcare team.
Senior Consultant driving AI - enabled analytics solutions in life sciences at Trinity. Leading client engagements, training junior staff, and scaling analytics capabilities in an entrepreneurial environment.