Product Manager at Findex, leading client-centric transformation and defining offerings around client needs and outcomes. Shape the product and service portfolio for better client experience.
Responsibilities
Lead the evolution from product-led thinking to client-centric service design
Define and shape products/services based on end-to-end client journeys and needs
Apply design thinking, CX, and UX principles to reimagine how we deliver value
Translate strategy into scalable, client-first product and service models
Partner with digital and technology teams to deliver AI-enabled and tech-driven experiences
Collaborate with Commercial Excellence (data, segmentation, revenue operations) and Go-To-Market teams
Build an enterprise-wide view of the product and service portfolio through a client lens
Deliver early wins that demonstrate the impact of a client-centric approach
Requirements
Proven experience shifting organisations from product-led to client-centric ways of working
Strong background in product management, CX, UX, or service design
Ability to define products/services around end-to-end client journeys
Experience operating in complex, multi-division organisations
Strong collaboration across business, commercial, and technology teams
Exposure to digital, data, or AI-enabled product environments
Financial services experience is beneficial, but not essential
Benefits
Lead a high-impact, enterprise-wide transformation with the opportunity to partner with teams spanning Business Performance, Accounting & Tax, Wealth, Audit & Advisory, and more.
Influence senior stakeholders and strategic direction
Build and scale a modern, client-centric product approach
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