Manager leading a high - performing team in customer lifecycle management at TELUS. Driving strategic CRM initiatives and integration efforts to enhance customer engagement and conversion.
About the role
- Product Delivery Manager at Finastra, responsible for end-to-end delivery management across multiple products. Ensuring disciplined planning, risk management, and successful execution of programs.
Responsibilities
- Support PI Planning, ongoing prioritization, and quarterly planning activities across assigned products.
- Manage portfolio lifecycle gates (PLM) and ensure all artifacts, approvals, and checkpoints are met.
- Maintain alignment and structure between Aha and Jira, ensuring the “layer cake” view remains accurate and consistent.
- Lead cross-product program delivery, ensuring all dependencies, milestones, and risks are actively managed.
- Coordinate pilot programs, overseeing rollout plans, feedback loops, and success metrics.
- Drive delivery execution for releases and hotfix versions, partnering with CPO, CTO, and COO teams to prioritize and resolve issues.
- Partner with CTO and COO organizations to manage risk, issues, and ERM processes, ensuring transparent tracking and mitigation.
- Conduct customer impact assessments for key changes, hotfixes, or release adjustments.
- Manage, track, and prioritize escalations in partnership with CTO and CPO teams, ensuring rapid triage and cross-functional alignment.
- Track clients, latest versions, implementation or upgrade status as required.
- Support client communication related to release timelines, notes, and updates in partnership with Product Heads, Sales, and Operational teams.
- Ensure internal and external stakeholders have accurate, timely visibility into delivery progress.
- Lead the Release & Change Management process, including weekly, monthly, and quarterly cycles.
- Oversee the Release Readiness process, ensuring all packages, documentation, approvals, and dependencies are complete prior to deployment.
- Manage Kantata tasks and reporting requirements for each release and Hotfix.
- Contribute to continuous improvement of product delivery processes, tooling, and KPIs.
Requirements
- 5+ years in Product Operations, Program Management, Release Management, or related delivery role.
- Strong understanding of agile delivery, PI Planning, and product lifecycle management.
- Proven ability to manage multiple cross-functional programs simultaneously.
- Excellent communication skills with experience engaging clients and senior stakeholders.
- Demonstrated ability to manage escalations, risks, and complex delivery scenarios.
- Preferred Experience with Aha, Jira, and Kantata.
- Background in SaaS, technology, or financial services environments.
- Experience supporting large-scale release management and Change Control processes.
Benefits
- Flexibility: Enjoy unlimited vacation, based on your location and business priorities.
- Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
- Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
- Sustainability: Benefit from paid time off for volunteering and donation matching.
- DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
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