Director of Business Architecture at Fidelity driving Contact Center modernization initiatives and shaping strategic technology investments. Collaborating with cross-functional teams and leveraging extensive business architecture experience.
Responsibilities
Owning projects end-to-end, from problem framing through final recommendations
Developing insights and actionable recommendations grounded in data and stakeholder input
Ensuring quality and accuracy of analyses, deliverables, and team outputs
Leading collaboration with Architecture, Finance, Product, and Operations
Managing dependencies, risks, and impediments
Creating clear, executive-level communications that translate complex ideas into compelling recommendations
Requirements
BA degree or equivalent work experience; MBA is a plus
10+ years of experience in business analysis, finance, business architecture, or transformation roles
Proven ability to lead multi-month, complex strategic engagements end-to-end
Senior-level communication skills, written and verbal
Business Architecture & Strategy experience developing business capability models
Strong background in top-down strategy development
Demonstrated ownership mindset with a track record of delivering outcomes on high-stakes, cross-functional initiatives
Benefits
Not providing immigration sponsorship for this position
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