Outsourcing Manager overseeing compliance and efficiency in outsourced processes at Goya Finance. Collaborating with multiple departments to ensure regulatory requirements are met.
About the role
- Area Manager leading field operations for Valet Trash by Fetch across a multi-market territory. Ensuring smooth, consistent service and operational excellence at each pickup.
Responsibilities
- Lead daily operations across a ~15,000-unit territory, ensuring reliable coverage and exceptional service.
- Conduct weekly field quality audits at communities to uphold safety, and operational standards.
- Serve as the primary leader for new community launches, from site assessments through stabilization.
- Partner closely with Trash Support agents to assess staffing needs, mitigate risk, and maintain a healthy blended W2 and 1099 workforce.
- Resolve on-site escalations, access challenges, and community-level logistical issues.
- Oversee onboarding programs and handle route optimization for Trash Service Partners.
- Manage procurement and distribution of operational supplies across the region.
- Collaborate with Client Success and Customer Experience to support client and resident satisfaction.
- Work with Core Operations on inventory, warehouse coordination, and readiness.
- Identify process improvements and contribute ideas as part of an early-stage, high-growth division.
- Produce territory-level insights and support leadership with operational reporting.
Requirements
- 3–5 years of leadership experience in field operations, hospitality, service, logistics, or facilities.
- Bachelor’s degree preferred, or 3+ years of apartment valet trash experience.
- Proven ability to guide teams, solve problems, and deliver results in a fast-paced environment.
- Skilled in platforms and software while possessing strong analytical skills with the ability to interpret operational trends and make data-informed decisions.
- Highly organized, detail-oriented with excellent written and verbal communication, with a focus on prioritization, partnership and customer experience.
- Ability to labor plan effectively by maintaining and developing a healthy, reliable staffing pool across a blended 1099/W-2 model.
- Valid driver’s license and comfort traveling within the market.
- Commitment to traveling up to 20% of the year outside of primary market.
- Physical Requirements: Lift/carry up to 70 lbs, walk up to 2.5 miles, stand for up to 3 hours, and work in varying weather conditions.
Benefits
- competitive salary
- medical, dental, and vision insurance
- 401(k)
- AD&D/STD/LTD
- unlimited time off, benefits start on day one.
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