Hybrid Director of Product Design

at Fenergo

• Job title: Director of Product Design
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Director of Product Design at Fenergo overseeing design and team functions for financial institutions. Leading UX innovation for complex compliance and regulatory SaaS products.

Responsibilities

• **The Role **
• We are seeking a Director of Product Design to lead and evolve Fenergo’s design function across our product portfolio. This is a senior role responsible for defining and driving a bold design vision, building a high-performing team, and embedding user-centric and workflow-centric thinking across the organisation.
• You will play a critical role in reimagining both user experience and underlying workflows, simplifying complex financial processes into intuitive, scalable, and impactful B2B SaaS solutions. This includes working closely with clients and internal stakeholders to uncover pain points, challenge existing paradigms, and design future-state experiences.
• You will partner closely with Product, Engineering, and Customer teams to shape product strategy, influence the roadmap, and deliver differentiated experiences for complex, data-rich financial workflows.
• This is a unique opportunity to work on mission-critical software used by leading global financial institutions and to redefine how users interact with compliance and regulatory platforms in a modern SaaS fintech.
• **Key Responsibilities **
• Define and execute a forward-looking UX and workflow design vision aligned with Fenergo’s product strategy and business goals
• Reimagine end-to-end user journeys and operational workflows to simplify complex financial crime, onboarding, and regulatory processes
• Partner with clients and customer-facing teams to co-create solutions, deeply understanding user needs, pain points, and real-world constraints
• Lead, mentor, and scale a high-performing product design team, fostering a culture of innovation, ownership, and excellence
• Establish and evolve design processes, standards, and best practices, with a focus on outcome-driven and hypothesis-led design
• Champion user-centered and workflow-centric design, ensuring insights and data directly shape product direction
• Collaborate closely with Product and Engineering leadership to align vision with feasible, scalable delivery
• Drive the development and adoption of a robust, scalable design system that supports consistency and speed across the platform
• Ensure cohesive, intuitive experiences across complex, configurable, enterprise-grade SaaS products
• Act as a strategic partner at the executive level, advocating for design as a driver of business value and competitive advantage
• Measure and continuously improve design impact through user outcomes, workflow efficiency gains, and product metrics

Requirements

• **Requirements**
• Proven experience in a senior design leadership role (Director or Head of Design level), with ownership of design vision and strategy
• Strong background in B2B SaaS product design within complex, workflow-heavy or enterprise environments
• Demonstrated ability to simplify complex systems and reimagine user workflows, not just interfaces
• Experience working directly with customers or end users to shape product direction and validate design decisions
• Track record of building and scaling high-performing design teams and design functions
• Deep expertise in UX, product design, service design, and design systems
• Strong strategic thinking with the ability to translate vision into tangible product outcomes
• Experience working cross-functionally with Product and Engineering in agile environments
• Excellent communication and stakeholder management skills, with the ability to influence at executive level
• **Nice to Have **
• Experience in financial services, fintech, or regulatory technology (RegTech)
• Familiarity with compliance-driven, operational, or workflow-intensive platforms
• Experience designing for data-rich, highly configurable, or rules-driven systems
• Exposure to service design, journey mapping, or operational transformation initiatives
• Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments

Benefits

• **Our promise to you **
• We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.
• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar
• **What's in it for you? ****
• Health insurance
• 25 days annual leave plus, 3 company days
• Work From Home set-up allowance
• Exposure to our local wide partner community
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work-from-home policy, sports and social committee and much more
• Extensive training programs, through ‘Fenergo University' where you will be certified in all of the Fenergo products
• Opportunity to work on a cutting-edge Fintech Product, using the latest tools and technologies harnessing AI
• Defined training and role tracking to allow you to see and assess your own career development and progress****