Hybrid Lead System Operations Specialist – 3rd Shift

Posted 6 hours ago

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About the role

  • Lead System Operations Specialist ensuring the 24x7 operation of distributed payment systems for the Federal Reserve. Responsible for large-scale clearinghouse and transaction processing.

Responsibilities

  • Ensures the 24x7 operation and administration of distributed payments systems supporting the high-value, high-availability Fedwire businesses.
  • Ensures Wholesale Services and Account Balance Services applications are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users.
  • Coaches and reviews the work of others.
  • Addresses more complex problems and manages projects.
  • Responsible for the large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines.
  • Provides real-time support for Check/ACH processing.
  • Performs application health/monitoring for core processing platforms and satellite/subsystems.
  • Supports operations/production issues and incident management.
  • Responds to issues or problems that arise in day-to-day operations and serves as first line of escalation.
  • Directs and coordinates daily workflow, customer requests, and team responses to operational incidents and service disruptions in a leadership role.
  • Oversees team functions and provides appropriate escalation and communication to Management.
  • Documents production issues and resolutions for future reference.
  • Conducts analyses to understand operational, customer volume, etc., trends/patterns to assist with process improvements and solutions.
  • Participates/Supports business testing, defect management, and other activities to launch core processing platforms and/or satellite/subsystems enhancements or new product/services.

Requirements

  • Bachelor's Degree or 4 years equivalent experience preferred
  • Eight or more years of relevant experience preferred

Benefits

  • Comprehensive healthcare options (Medical, Dental, and Vision)
  • 401K match, and a fully funded pension plan
  • Paid vacation and holidays
  • Flexible work environment
  • Generously subsidized public transportation
  • Education Assistance Program
  • Professional development programs, training and conferences

Job title

Lead System Operations Specialist – 3rd Shift

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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