Hybrid Manager – Process and Service Optimization

at Freeport-McMoRan

• Job title: Manager – Process and Service Optimization
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $126,500 - $177,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Phoenix, United States

About the role

• Manager overseeing process and service optimization for MIS shared services at Freeport-McMoRan. Leading operational efficiency, coaching teams, and managing service quality across key global processes.

Responsibilities

• Drive operational efficiency and service quality for the Company’s MIS shared services by leading strategic improvements across key global processes.
• Ensure essential administrative tasks are handled effectively while defining roles and responsibilities.
• Lead and coach employees and contractors, manage service providers, plan and execute changes, and partner closely with internal audit and senior stakeholders.
• Oversee MIS shared services operations to deliver high-quality services across all sites, promote engagement, and address concerns promptly.
• Lead transformation initiatives to improve budgeting and reporting processes, redesign cost center structures, and implement process optimization leveraging best practices.
• Coordinate contract management with Global Supply Chain, support vendor negotiations, and ensure compliance.
• Identify risks, implement controls, and collaborate with internal audit for strong governance and accurate documentation.
• Manage or participate in special projects with global scope and cross-functional impact.

Requirements

• Bachelor’s degree and eight (8) years of progressive experience in project management and leadership, including responsibility for multiple workstreams, risk management, and internal controls; OR Associate’s degree and ten (10) years of progressive experience in project management and leadership; OR High School Diploma/GED and twelve (12) years of progressive experience in project management and leadership
• Ability to communicate effectively at all levels and build relationships to influence strategy
• Strong leadership skills to drive results and create clear structures, processes, and accountability
• Problem-solving and project management skills with attention to detail and big-picture thinking
• Ability to analyze data and metrics to create actionable improvements
• Ability to leverage business and organizational knowledge across functions

Benefits

• Affordable medical, dental and vision benefits
• Company-paid life and disability insurance
• 401(k) plan with employer contribution/match
• Paid time off, paid sick time, holiday pay, parental leave
• Tuition Assistance
• Employee Assistance Program
• Discounted insurance plans for auto, home and pet
• Internal progression opportunities