Billing Coordinator managing customer service for billing inquiries and supporting billing functions at FCCI Insurance Group.
Responsibilities
Provide customer service for billing inquiries
Handle administrative and system related tasks in support of billing functions
Manage billing operations related to property and casualty (P&C) insurance policies
Ensure accurate and timely billing
Maintain compliance with industry standards
Provide excellent service to internal teams and external clients
Serve as front line customer service liaison for internal and external customers
Ensure correct invoicing to policyholders
Complete other clerical and system related tasks in support of Billing, Premium Audit, and Underwriting functions
Review billing-related transactions and make determinations regarding the issuance of refunds, premium and policy cancellation suspensions and/or allocation of funds
Requirements
Associate’s degree preferred; relevant experience and desire to learn also accepted
Minimum of two years experience in billing, accounts receivable, or a related role in the insurance industry, preferably in P&C insurance
Familiarity with agency-billed and direct-billed processes is highly desirable.
Exceptional customer service skills
Excellent oral and written communication
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Solid working knowledge of basic accounting principles
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