Consumer Insights & Strategy Lead – Part-Time at Financial Conduct Authority | Hybrid Hired

About the role

Guide the delivery and enhancement of the departments business dashboards, supporting directorates such as Supervision, Authorisations and strategic programmes
Oversee the FCA’s social media listening tool and vendor relationship, ensuring it is used effectively to generate actionable insights
Act as the Data Steward for consumer and social media data, managing contracts, ensuring compliant and responsible usage and upholding FCA governance standards
Drive innovation through SOCMINT, designing new analytical products, coordinating communications initiatives, and expanding the reach of consumer insight across the organisation
Support, mentor and develop a team of Senior Analysts, fostering professional growth through coaching, training and career development opportunities
Operate in a dynamic, fast-paced environment, translating complex data into clear insights, engaging stakeholders across the organisation and contributing to continuous improvement and innovation within the Digital Intelligence Solutions department

Requirements

Prior experience working with analytics or insights from consumer, social, or market sources, including prior exposure to SOCMINT and vendor tools
Hands on experience using dashboards and visualisation tools (e.g., Tableau) to present insights clearly to business users
Experience in managing a team, including coaching, training and mentoring analysts to develop their skills
Excellent time and task-management skills, able to deliver high-quality outputs under tight deadlines in a fast-paced, dynamic environment
Strong stakeholder management and communication skills, able to engage senior members, build trust and translate insights into actionable recommendations
Curious and proactive mindset, continuously seeking opportunities to learn, upskill and innovate within the team and wider organisation
Adaptable and flexible, capable of managing multiple priorities across different projects and business areas while maintaining focus on results

Benefits

25 days annual leave per year pro rata, plus bank holidays
Hybrid model with up to 60% remote work
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle

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