Hybrid Consumer Insights & Strategy Lead – Part-Time

at Financial Conduct Authority

• Job title: Consumer Insights & Strategy Lead – Part-Time
• Job type: Part Time
• Experience level: Senior
• Salary: £59,100 - £88,100 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, London, United Kingdom

About the role

• Consumer Insights Lead utilizing analytics and a team of analysts to enhance consumer data insights at the FCA. Overseeing dashboards and social media listening tools to generate actionable insights for financial services.

Responsibilities

• Guide the delivery and enhancement of the departments business dashboards, supporting directorates such as Supervision, Authorisations and strategic programmes
• Oversee the FCA’s social media listening tool and vendor relationship, ensuring it is used effectively to generate actionable insights
• Act as the Data Steward for consumer and social media data, managing contracts, ensuring compliant and responsible usage and upholding FCA governance standards
• Drive innovation through SOCMINT, designing new analytical products, coordinating communications initiatives, and expanding the reach of consumer insight across the organisation
• Support, mentor and develop a team of Senior Analysts, fostering professional growth through coaching, training and career development opportunities
• Operate in a dynamic, fast-paced environment, translating complex data into clear insights, engaging stakeholders across the organisation and contributing to continuous improvement and innovation within the Digital Intelligence Solutions department

Requirements

• Prior experience working with analytics or insights from consumer, social, or market sources, including prior exposure to SOCMINT and vendor tools
• Hands on experience using dashboards and visualisation tools (e.g., Tableau) to present insights clearly to business users
• Experience in managing a team, including coaching, training and mentoring analysts to develop their skills
• Excellent time and task-management skills, able to deliver high-quality outputs under tight deadlines in a fast-paced, dynamic environment
• Strong stakeholder management and communication skills, able to engage senior members, build trust and translate insights into actionable recommendations
• Curious and proactive mindset, continuously seeking opportunities to learn, upskill and innovate within the team and wider organisation
• Adaptable and flexible, capable of managing multiple priorities across different projects and business areas while maintaining focus on results

Benefits

• 25 days annual leave per year pro rata, plus bank holidays
• Hybrid model with up to 60% remote work
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle