Quality Engineer supporting and improving operational quality within cross - border transportation and supply chain. Ensuring compliance with regulatory requirements and driving process standardization.
About the role
- Quality Engineer managing customer and project-specific quality activities for Fathom's digital manufacturing platform. Collaborating cross-functionally to drive operational excellence and compliance in manufacturing processes.
Responsibilities
- Serve as the quality lead for assigned customer accounts or projects, ensuring expectations are met or exceeded.
- Investigate customer complaints, nonconformances, and RMAs; lead root cause analysis and implement corrective and preventive actions (CAPAs) using 8D, 5-Why, and other problem-solving tools.
- Author and maintain control plans, inspection plans, and other quality documentation to ensure proper inspection flow and compliance with customer specifications.
- Collaborate with Production, Engineering, and Quality Technicians to support launch readiness, inspection feasibility, and production quality planning.
- Support internal and external audits by preparing documentation, leading responses, and closing findings in a timely manner.
- Manage tool calibration log.
- Support employee training.
- Assist in training operators or technicians on quality procedures, standards, and expectations.
- Review and approve incoming specifications, change notices, and drawing revisions; ensure that quality documentation remains current and accurate.
- Create and submit First Article Inspection (FAI) packages, Certificates of Conformance (CofCs), and other customer-specific deliverables.
- Participate in the continual improvement of processes, metrics, and systems using data-driven approaches.
- Act as a liaison for customer visits, audits, or part reviews as needed.
- Support gage R&R studies, process capability analysis, and quality system KPIs as assigned.
Requirements
- Associate’s or Bachelor’s degree in a technical field preferred; equivalent experience considered.
- 2–5 years of experience in a quality or engineering support role within manufacturing.
- Proficient in reading and interpreting engineering drawings and GD&T.
- Familiarity with ISO 9001 and/or AS9100 requirements.
- Experience with CAPA tools such as 8D, Fishbone, 5-Why.
- Strong written and verbal communication skills for internal and customer-facing interactions.
- Working knowledge of basic metrology tools (calipers, micrometers, etc.)
- Experience with Microsoft Office, Adobe, and ERP systems; Excel proficiency is expected.
- ASQ Certification (CQE, CQT, or similar) is a plus.
- Ability to work with databases and spreadsheets.
- Must be able to work independently and within a team environment.
- Must have the ability to manage multiple tasks and priorities, sometimes flexing priorities to meet the needs of the business.
- Must be able to read and write English.
Benefits
- Health Benefits: Medical, dental, and vision coverage.
- Company paid for Life insurance, short-term and long-term disability insurance.
- Additional Benefits: Paid time off, Floating Holidays, Volunteer time off, and sick time off (depending on state of employment).
- 401k Plan
- Employee Perks: Discounts on products and services.
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