Lead Research Specialist at Winship Cancer Institute performing complex laboratory tests and research. Collaborating with cancer specialists to discover innovative treatments and improve patient care.
About the role
- Customer Care Research Analyst responsible for identifying discrepancies and conducting investigations. Requires strong analytical skills for advising management on problem-solving.
Responsibilities
- Monitor the effectiveness of recommendations, including timelines for completion
- Follow communication guidelines according to policies and procedures.
- Liaise with other departments to identify issues, solve problems or share communication.
- Maintain accurate records.
- Keep up to date with processor changes/enhancements
- Able to produce quality work and thrive in a dynamic and fast-paced environment
- Ability to handle multiple assigned tasks within allotted timeframes.
- Assist with special projects and perform other duties as needed or assigned.
- Perform other duties as assigned by management.
- Work reports daily and communicate any major findings to management team.
Requirements
- High School Diploma or equivalent
- One (1) years’ experience in customer service (Preferred)
- Advanced Excel
Benefits
- Regular and predictable attendance/punctuality is required
- Moderate noise / office atmosphere
- High stress atmosphere
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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