IT Governance Specialist focusing on ITSM processes at Riachuelo. Leading process evolution and project implementation within Jira.
About the role
- Issuing Risk Specialist at Paysafe focusing on fraud management and chargeback processes. Ensuring compliance with card scheme rules and operational support for Issuing capabilities in a hybrid work model.
Responsibilities
- Apply knowledge of card scheme guidelines to raise chargebacks on fraud and cardholder dispute claims or negative balances, and oversee investigation of potential technical issues which could result in a loss of chargeback rights
- Maintain a strong understanding of current Issuing fraud trends, escalating fraud trends and bad debt incidents, and recommending rule or control changes to prevent future losses
- Ensure adequate processes are in place to identify risks, manage and enhance recovery of bad debt relating to Issuing, and ensure accurate management reporting across all programs
- Apply relevant Card Scheme Issuing rules and best practices, ensuring compliance of card scheme fraud programs across both digital wallets and external Issuing programs
- Act as the Issuing subject matter expert and central point of contact for all internal and external programs, establishing and maintaining effective communication with key stakeholders and partners
- Provide operational support across all aspects of Issuing processes, including digital wallets, external Issuing programs, and onboarding new program managers, products, and change requests
- Assist in Issuing-related projects, representing the wider Risk team when required, and escalating system issues and manual processing errors relating to Issuing
- Enhance automation of current processes through new technologies or improvements to existing technologies
Requirements
- Bachelor's degree
- Computer literacy and strong Internet knowledge (mail, www/ MS OFFICE, OS Windows)
- Fluency in English or/and additional
- Strong communication and interpersonal skills
Benefits
- The opportunity to write the history of a leading and growing multinational company
- Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
- Multiple career progression opportunities in a dynamic in-house business Environment where product expertise, professional and personal commitment are rewarded
- Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
- Fun and collaborative working atmosphere
- Flexible working model - we encourage our employees to embrace our flexible working approach.
Job title
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