Client Systems Engineer II providing advanced deskside support including VIP service in a hybrid environment at Farmers Insurance. Responsibilities include managing projects and resolving technical issues.
Responsibilities
Provides advanced onsite deskside support for all employees, including white-glove service for Executive Staff
Handles complex technical issues and ensures minimal disruption to business operations
Manages major projects, develops customer training and technical documentation, and drives process improvements
Serves as a senior technical resource on the team, providing mentorship and guidance to peers
Participates in on-call rotation to resolve critical issues outside normal business hours for Executives
Collaborates internally and externally to deliver exceptional customer service
Requirements
Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience
Preferred Certifications & Tools Certifications: CompTIA A+ CompTIA Network+ ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate SAFe Practitioner (SP) – “SAFe for Teams Tools & Technologies: Microsoft Endpoint Manager (SCCM/Intune) ServiceNow or similar ITSM platform Active Directory & Group Policy
Special Skill Requirement Strong and effective written and verbal communication skills
Ability to work under pressure and manage critical incidents during on-call shifts
Excellent customer service and interpersonal skills for high-touch interactions
Professionalism and discretion when supporting executives
Ability to lift and move computer equipment as needed
Ensure data integrity and security through compliance with corporate policies and IT best practices
Uphold strict confidentiality and security standards when handling executive data
Assist VIP/Executives during travel and remote work
Experience with MDM device management platforms
Provide Support for Executive Board meetings which may require to be in person (travel)
Benefits
Competitive salary commensurate with experience, qualifications and location
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
Job title
Senior Client Systems Engineer II – Deskside Support
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