Administrative Analyst at Cogna managing accounts, suppliers, and infrastructure for educational services. Supporting decision - making with data intelligence and reports.
About the role
- Technical support analyst providing first and second-level support to internal users. Responsible for troubleshooting and resolving IT issues while working in a hybrid environment.
Responsibilities
- Provide first and second-level technical support to internal users via phone, email, chat, or in-person.
- Document all support interactions in the Service Now ticketing system.
- Escalate unresolved issues to appropriate internal teams or vendors.
- Collaborate with other IT teams for process improvements.
- Provide training and guidance to users on IT procedures.
Requirements
- High school diploma or equivalent, Bachelor's degree preferred.
- 5 years of experience in a technical support role.
- Strong knowledge of Microsoft Windows, JAMF, and Microsoft Office.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills.
- IT certifications such as CompTIA A+, Network+, or MCP are a plus.
Benefits
- Provide first and second-level technical support to internal users.
- Diagnose and troubleshoot hardware, software, and network issues.
- Assist with user account management tasks, including account creation.
- Maintain desktops, laptops, printers, and other peripherals.
- Collaborate with IT teams to identify and implement process improvements.
- Take ownership and responsibility of issues to resolution.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Analyst for Global Test Team at Deloitte responsible for testing SAP S/4 enhancements. Collaborating across global teams and managing financial testing projects.
Controls Assurance Analyst providing assistance with IT audits at Deloitte. Collaborating on risk management and security assessments, focusing on maintaining compliance.
ERP Analyst ensuring support and continuity of ERP Newcon at Embracon. Manage SQL queries, integrations, and business support requests efficiently.
Analyst role at Embracon ensuring support for ERP Newcon functionalities. Collaborate in diverse and inclusive environment while enhancing operational processes.
Treasury Analyst preparing daily cash position reports and monitoring cash flow movements at Landis+Gyr. Collaborating on intercompany matters and providing insights for cash conversion optimization.
Remuneração Analyst overseeing compensation structures and salary practices in a hybrid role at Grupo GSH. Involves analysis, reporting, and policy implementation across HR functions.
Temporary Color Analyst focusing on the technical aspects of color development and ensuring print quality. Collaborating closely with design and product development teams to maintain color standards.
Senior Process Analyst at Loggi enhancing Brazil's logistics through technology - driven efficiency and teamwork. Engaging in process evaluations, project management, and layout designs for improved delivery protocols.
Delivery Analyst responsible for executing projects within Acxiom’s Data platform. Managing multiple projects and ensuring quality compliance while engaging with clients and stakeholders.