Operations Training Program Manager enhancing learning programs for financial services at OneMain Financial. Collaborating across teams to ensure skill development and business objectives are met.
About the role
- Lead Program Manager overseeing client implementations, upgrades, and migrations at FactSet. Ensure successful delivery and high client satisfaction in complex financial projects across various regions.
Responsibilities
- Manage the project delivery of client implementations utilizing FactSet’s iterative implementation methodology
- Accountable for program governance, including scope, schedule, budget, risk, decision management, escalation, and executive-level reporting
- Develop, maintain, and manage detailed program plans, RAID logs, and weekly/monthly status reporting
- Proactively identify risks, dependencies, and delivery bottlenecks; drive mitigation plans
- Partner with client project management and senior stakeholders to align scope, timelines, dependencies, and communication strategies
- Influence project phasing and delivery approaches to achieve value-driven outcomes
- Matrix-manage cross-functional internal and client teams
- Communicate project status, key decisions, priorities, and escalations to stakeholders
- Own project financials, burn-down tracking, and change control aligned with client statements of work
- Contribute to PMO initiatives, standards, and continuous improvement efforts
Requirements
- 9+ years of project management experience leading complex, multi-year technology implementations
- Experience in the implementation of a financial system within a bank, insurance company, or Asset Manager is highly valued
- Exceptional communication and presentation skills
- Proven ability to manage expectations, influence stakeholders at all organizational levels
- Risk identification, assessment, and mitigation planning
- Experience maintaining RAID logs and driving proactive issue resolution
- Strong leadership skills with experience managing and influencing global, cross-functional teams
- Ability to adapt project frameworks and methodologies to unique client circumstances
- Experience managing vendor relationships, third-party dependencies, and contract deliverables
- Hands-on experience with PM and collaboration tools such as MS Project, SharePoint, MS Teams, Jira
- Experience managing project budgets, financial forecasting, and change control processes
- Bachelor’s degree in business, finance, technology, or related field, or equivalent experience
- PMP® or PgMP® certification preferred; or equivalent experience
Benefits
- Health insurance
- Life insurance
- Disability insurance
- Retirement savings plans
- Discounted employee stock purchase program
- Paid time off for holidays
- Family leave
- Company-wide wellness days
- Flexible work accommodations
- Career progression planning
Job title
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