Superyacht Service Manager providing quality customer service and assisting with customer enquiries at OneOcean, a maritime technology company.
About the role
- Incident Manager managing customer incidents for Global Services at F5. Ensuring high-impact incidents are resolved effectively and maintaining communication with customers and partners.
Responsibilities
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
- Take overall control of Incidents as assigned to you by your manager or through the incident management process
- Provide action plans associated to incidents and manage plans through to closure
- Using leadership, drive action owners critical to the success of plans
- Write customer facing communication documentation and reports associated with individual incidents and regarding Incident Management in general
- Be the face of F5 Global Services associated to a specific incident
- Perform back-office functions related to reporting and statistics
- Use the support escalations page to maintain status and next steps
- Develop and maintain all the operating procedures relating Incident Management
- Articulate technical plans to non-technical audiences
- Perform other related duties as assigned.
Requirements
- 5+ years management experience in a customer service role
- BA/BS or equivalent degree in different theatres or relevant business/industry experience
- Experience in a technical support role a plus
- Intermediate to advanced knowledge of Excel, PowerPoint, and other Microsoft packages
- Self-motivated and proactive
- Assertive and confident
- Excellent verbal and written communication skills
- Ability to liaise with people at all levels in an organization
- Energetic and enthusiastic
- Committed and ambitious
- Ability to work in a highly collaborative team environment.
Benefits
- Hybrid working mode
- Career growth and development opportunities
- Recognitions and Rewards
- Employee Assistance Program
- Competitive pay, comprehensive benefits , and cool perks
- Culture of Giving Back
- Dynamic Diversity & Inclusion Interest Groups
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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