IT Manager at PACCO overseeing technological advancements and systems integration in retail and e - commerce. Driven by results with a strong focus on execution and security.
About the role
- Junior IT Support providing solutions for software and hardware issues in Bucharest office. Focused on troubleshooting and support for company users and technical guidance.
Responsibilities
- Troubleshoot hardware, software, and network issues for users
- Escalate complex issues to IT management and technicians for timely resolution
- Install, configure, maintain and upgrade computer hardware, software and peripherals
- Collaborate with IT staff for the development, deployment and maintenance of IT projects
- Provide technical support for video conferencing, telecommunication and audiovisual systems
- Maintain an inventory of all hardware and software assets
- Provide technical support and guidance to users on all company-supported software and hardware applications
- Respond and manage service requests via a ticket system, email, or phone
- Provide training to end-users on the use of company supported software and hardware applications
Requirements
- Knowledge of English at intermediate level or above
- Good technical skills, be customer-oriented, and be able to adapt to changes quickly
- Excellent communication skills, attention to detail and the ability to work under pressure
- Bachelor's degree in Computer Science, Information Technology or related field
- 2 year of experience in IT Support or similar roles
- Knowledge of Microsoft Office Suite, Windows operating system software, Active Directory, SCCM etc
- Basic Networking understanding
- Ability to work independently and as part of a team
- Excellent analytical and problem-solving skills
Benefits
- Get free certifications and enjoy national & international training
- Get extra vacation days when public holidays fall on a weekend
- Join an EY Community and practice your hobby with your colleagues off-work
- Get plenty of discounts, perks and medical coverage
- Free access to Udemy, EY Badges Bookster library
- Medical subscription for employees and family members (wife/husband/children)
- Life & accident insurance
- EAP- Employee Assistance Program - Short term confidential counselling services for you and those who live with you
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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