AI Support Experience Manager driving performance and improvement in customer support at Bumble through AI tools. Focus on workflow optimization and team integration.
About the role
- Consultant supporting the execution of M365 Copilot adoption and enablement projects at EY. Collaborating on materials and data analysis for successful implementation and user engagement.
Responsibilities
- Assist in implementing adoption and enablement initiatives for M365 Copilot.
- Prepare training materials, communication plans, and adoption progress reports.
- Collect and analyze usage and impact data (e.g., adoption dashboards, productivity metrics, user feedback).
- Contribute to designing use cases and best practices for Copilot in various organizational contexts.
- Support the team in preparing presentations and deliverables with analytical rigor.
- Demonstrate curiosity and willingness to learn about generative AI and digital transformation.
- Participate in Prompt Engineering sessions, Use Case Development, and Low-Complexity Agent Creation.
- Collaborate in identifying adoption risks and opportunities, proposing ideas to enhance user experience.
- Assist in developing commercial proposals and communication materials.
Requirements
- 1–3 years of experience in management or technology consulting or digital transformation teams.
- Degree in Management, Economics, Marketing, Communication, Engineering, or similar.
- Fluency in Portuguese and English.
Benefits
- Support, coaching and feedback from some of the most engaging colleagues around;
- Opportunities to develop new skills and progress your career;
- The freedom and flexibility to handle your role in a way that’s right for you.
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