Senior Content Designer at Expedia creating content solutions for a global travel market. Responsible for content strategy, partnerships with product teams, and user testing.
Responsibilities
Design thoughtful, intuitive content solutions for a range of product use cases and interactions
Apply human-centered practices and solid information architecture methods
Apply sophisticated concepts around UI frameworks, modularity, localization, reuse, and related concepts
Stage and contribute to workshops that help others develop content-strategy knowledge
Partner across product and research teams to drive content tests that measurably improve the customer experience
Identify, log, prioritize, and resolve content bugs across the portfolio
Contribute frameworks, methods, critique, and knowledge that raise the bar for junior team members
Exhibit storytelling and persuasive techniques that build trust and establish long-term relationships with teams and partners
Requirements
Bachelor's degree or equivalent work experience
Experience in UX Writing, Content Audits and Analysis, Content Mapping and Modeling, Information Architecture, and Storytelling
Able to audit, analyze, structure, create, and present content independently
Understanding of human-centered design (HCD) practices
A thoughtful, empathetic, and inclusive approach to content design
Exposure to working on content problems across systems and brands
Strong skills in facilitation and presentation
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
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