Senior Analyst for Payment Analytics at Synchrony, enhancing customer payment journeys with data management and analytics solutions. Collaborating with stakeholders to optimize payments reporting and insights.
About the role
- Partner Improvement Analyst enhancing operational processes for Lodging Operations at Expedia Group. Focused on executing transformational initiatives and collaborating with diverse teams to drive performance improvement.
Responsibilities
- Execute process transformation - including discovery, current state analysis, future state design and scalability
- Analyze current processes to identify inefficiencies and areas for improvement
- Gather insights to continuously improve the business
- Apply comprehensive knowledge of operations and processes to create process flows and steps that agents can adhere
- Provide SME and insights and be able to effectively participate in cross team, cross EG meetings
- Identify key metrics for tracking process performance of initiatives
- Assist in change management strategies for successful adoption of new processes
- Communicate changes effectively to stakeholders, addressing concerns and managing resistance
- Monitor process performance to ensure objectives are met and adjust as needed to achieve desired outcomes
- Create compelling visual stories suitable for executive audiences across TPSP
- Work collaboratively with diverse teams across EG
Requirements
- 2+ years of Operational management experience in a dynamic and complex customer care environment
- Experience and proven success in developing and meeting/exceeding KPIs
- Ability to map cross functional and detailed complex processes
- Proven experience in solving complex problems in business processes
- Outstanding verbal/written communication, collaboration, negotiation, and influencing skills
- Proven ability to work autonomously in high pressure/demanding team
- Ability and willingness to travel, as required
Benefits
- health insurance
- 401(k) matching
- paid time off
- travel perks
- flexible work model
- parental leave
- career development resources
- wellness & travel reimbursement
- travel discounts
- International Airlines Travel Agent membership
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