Director of Technical Program Management at Snap Inc. Leading critical cross - functional programs that require deep technical expertise and organizational strategy.
About the role
- Digital Transformation Senior Program Manager managing complex digital transformation programs and driving digital strategies at Arrow for business growth and customer value.
Responsibilities
- Process Excellence Champion
- Design and implement streamlined business processes leveraging deep expertise in end-to-end operations and improvement methodologies
- Drive consistent process adoption that directly supports business strategies while fostering a culture of continuous improvement
- Establish meaningful metrics that identify performance gaps and partner with business owners to implement targeted solutions
- Lead change management activities, including communication strategies, training programs, and resistance management
- Ensure smooth adoption of new processes and digital solutions
- Transformation Leadership
- Drive delivery of complex digital transformation initiatives across diverse business functions, skillfully coordinating between business teams and IT stakeholders
- Provide strategic guidance across multiple functional areas, applying business acumen and transformation experience to drive meaningful outcomes
- Lead operational reviews across workstreams while developing and maintaining comprehensive program scorecards that demonstrate business impact
- Strategic Program Support
- Work independently to develop comprehensive program plans while maintaining transparent communication with key stakeholders
- Proactively identify potential roadblocks, recommend practical solutions, and oversee successful implementation
- Balance strategic vision with tactical execution to ensure transformation initiatives deliver measurable value
- Develop comprehensive roadmaps for digital programs with clear goals, timelines, and deliverables
- Communicate digital strategies, goals, and performance metrics to key stakeholders, including executive leadership
- Act as a thought leader within the organization, championing the importance of a strong digital experience strategy
- Partner with senior members of the Digital Products team to develop, maintain, and implement a 1-3 year strategic goal and action plan for Digital Products
- Digital Operations
- Cascade Digital Operations priorities to team, lead planning of execution strategies, and ensure successful delivery of objectives
- Serve as key partner with Digital IT to support driving delivery management
- Agility Accelerator
- Design and implement flexible working methodologies that reduce bureaucracy and enhance organizational responsiveness
- Champion cross-functional collaboration frameworks that enable rapid decision-making and adaptive problem-solving
- Balance governance with agility to help teams quickly pivot in response to changes while maintaining operational excellence
Requirements
- 8+ years managing complex digital transformation programs
- 15+ years of experience in product, portfolio or program management
- Experience supporting maturity planning
- Outstanding relationship management and communication skills
- Self-directed performer who excels in cross-functional global teams
- Problem-solver who develops practical solutions to business challenges
- Strategic thinker who can also manage tactical details effectively
- Ability to influence at all levels with emotional intelligence and discretion
- Adaptable professional who thrives under pressure and shifting priorities
- Continuous learner who embraces feedback and drives improvement
- Champion of process excellence to enable organizational maturity
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
- Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
- On-site Café with Catering Option for Busy Lifestyles
- 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
- Bike Racks
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