Hybrid Vendor Operations Associate – Valuations

at ServiceLink

• Job title: Vendor Operations Associate – Valuations
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $18 - $20 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Moon Township, United States

About the role

• Vendor Operations Associate efficiently processing valuation orders at ServiceLink. Maintaining relationships with vendors and ensuring quality service delivery in a dynamic environment.

Responsibilities

• Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues.
• Manage vendor timelines, appointments and engagement agreements.
• Relay reminders to vendors re: Quality, turnaround times, website usage, etc.
• Provide suggestions as to assist the team with resolving every day operational challenges.
• Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues.
• Maintain compliance with Independence Guidelines.
• Follow through with established team goals.
• Ensure appropriate escalation paths are followed and timely resolution is accomplished.
• Communication workflow expectations with consumers and vendors.
• Attend and participate in regular department meetings and provide feedback when necessary.
• Responsible to meet department productivity and quality goals.
• Communicate with all stakeholders on a regular basis.
• Perform all other duties as assigned.

Requirements

• The ability to maintain a positive and professional business relationship with vendors and internal staff.
• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Familiarity with basic Microsoft Office (Outlook, Excel, and Word).
• High School diploma or equivalent.
• Knowledge of office processes, procedures, and technology.
• Computer literate with the ability to learn software applications.
• Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.
• Role requires willingness to work a flexible schedule.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) plans
• Employee Stock Purchase Plan
• Paid vacation
• Paid sick time