Potenzialanalyst conducting 2 - day workshops to identify and implement potential for SMEs. Collaborating with specialists to ensure effective transformations in small and midsize enterprises.
About the role
- Responsible for intra-day management processes for Lego operations to achieve business objectives efficiently.
Responsibilities
- Efficiently manage intra-day staffing and service level.
- Provide timely, accurate reports on intra-day performance.
- Monitor and drive schedule adherence.
- Communicate effectively with internal and external customers.
- Perform other duties and assignments as directed.
Requirements
- Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
- Knowledge on WFM systems such as Avaya CMS.
- Minimum of 2-year WFM experience in a call center inbound voice process.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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