Transformation Manager leading strategic initiatives for operational efficiency at EXL. Collaborating on digital innovation and process redesign for enhanced client value and effectiveness.
Responsibilities
Identify, assess, design, and project manage transformative initiatives across client operations
Collaborate with stakeholders to develop tailored transformation roadmaps
Lead process redesign initiatives to eliminate inefficiencies
Drive automation initiatives to enhance operational effectiveness
Utilize analytics to generate insights and prioritize transformation initiatives
Work closely with client leadership and cross-functional teams for execution
Requirements
Bachelor Degree in relevant field with 8 - 10 years of relevant experience
Strong expertise in operational transformation and process redesign
Knowledge of digital tools and technologies like RPA, AI, and ML
Proficiency in advanced analytics, data insights, and visualization
Excellent stakeholder engagement, project management, and change management skills
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