Program Manager overseeing ITSM processes while ensuring efficient service delivery at a leading Canadian mining company. Championing methodologies and continuous improvement in a collaborative team environment.
About the role
- Lead Assistant Program Manager for Analytics & AI Managed Services assisting in planning and scaling analytics delivery. Collaborating across international teams to deploy high-quality analytics talent.
Responsibilities
- Translate client demand signals and pipeline forecasts into global analytics capacity plans across multiple geographies.
- Partner with delivery leaders to determine capability mix required for upcoming client programs (GenAI, Data Science, BI, ML, Analytics Engineering, etc.).
- Maintain visibility into active delivery teams, upcoming demand, and bench capacity to ensure optimal staffing readiness.
- Design and operationalize structured onboarding programs for analytics professionals joining managed services engagements.
- Establish skill development pathways and learning frameworks aligned with evolving client needs and technology stacks.
- Collaborate with internal SMEs to define technical competency standards and upskilling initiatives across analytics domains.
- Coordinate with client stakeholders and internal account teams to capture upcoming role requirements and staffing priorities.
- Lead the planning and deployment of analytics professionals into managed services programs globally.
- Ensure rapid fulfillment of client requirements while maintaining alignment with capability development goals.
- Develop and manage a strategic bench model to maintain delivery readiness for emerging client opportunities.
- Identify opportunities to deploy bench talent into internal accelerators, capability development programs, or pilot initiatives.
- Continuously track bench utilization and proactively align talent with upcoming engagements.
- Work closely with business development and account teams to ensure talent availability supports revenue growth targets.
- Provide insights into capacity readiness for new pursuits and expansion opportunities.
- Support proposal and pre-sales activities by aligning talent strategy with upcoming engagements.
- Coordinate across delivery leaders, capability heads, and account teams to ensure consistent staffing and capability standards across regions.
- Establish scalable processes for global talent onboarding, deployment, and capability development within analytics managed services programs.
Requirements
- 4+ years of experience in analytics, data, consulting, or technology delivery environments.
- Proven experience managing global teams or distributed delivery models.
- Strong understanding of analytics and data domain including AI, Data Science, BI, and ML.
- Experience working in managed services or consulting delivery environments.
- Demonstrated ability to align workforce strategy with client delivery and revenue objectives.
- Strong stakeholder management across delivery leadership, clients, and internal capability teams.
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
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