Banquet Manager supervising banquet department activities and ensuring event specifications at luxury hotels. Handling staff training, client relations, and maintaining service standards.
About the role
- Lead Assistant Manager overseeing daily activities and client relations in the London market. Supporting senior leadership with operational, commercial, and customer-facing objectives in a hybrid work model.
Responsibilities
- Assist in evaluating market trends, customer insights, and competitive intelligence to support business growth strategies.
- Support development of pricing, operational, or service strategies based on market data and internal priorities.
- Participate in preparing market reports, dashboards, and performance summaries for senior management.
- Maintain high‑quality relationships with key London market clients, brokers, and partners.
- Assist senior managers in customer interactions, onboarding, and retention activities.
- Respond to customer and stakeholder inquiries professionally to ensure service excellence.
- Oversee day‑to‑day team activities, ensuring tasks and targets are completed efficiently.
- Coordinate workflow, assign tasks, and ensure adherence to service standards.
- Ensure documentation, internal systems, and processes are kept up to date and meet compliance guidelines.
- Support execution of campaigns, initiatives, or operational projects to achieve business objectives.
- Assist with planning, implementation, monitoring, and reporting of initiatives. Derived from standard Assistant Manager campaign and activity execution duties.
- Collaborate cross‑functionally with internal departments.
- Ensure adherence to corporate policies, regulatory requirements, and industry standards.
- Support audits, quality reviews, and risk‑management efforts.
- Prepare reports, presentations, and communication materials for internal and external use.
- Draft statements, press‑ready content, or internal updates if part of communications workflow.
- Maintain version control and ensure accurate documentation practices
Requirements
- 3–6 years of experience in an Assistant Manager, Analyst, or Coordinator role within London market domains (insurance, financial services, risk, or marketing — depending on organisation).
- Experience managing internal or external client relationships is preferred.
- Strong analytical and research skills for evaluating market and operational data.
- Ability to oversee team performance and coordinate activities efficiently.
- Proficiency in MS Office and business management systems.
- Excellent communication and stakeholder‑management skills.
- Ability to build rapport with clients and internal teams.
- Strong organisational and multitasking capabilities.
- Bachelor’s degree in Business, Finance, Marketing, Operations, or related field.
- CERT II (Preferably)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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