Strategically lead financial planning and management control at the company, optimizing resources for informed decision - making.
About the role
- Executive Director of Student Financial Services providing strategic leadership and operational oversight across financial aid and student services. Driving compliance, process improvement, and student success initiatives.
Responsibilities
- Provide visionary leadership aligned with the University’s mission and strategic priorities
- Develop long-term plans to enhance service delivery, operational efficiency, and student satisfaction
- Advise senior leadership on financial aid, student accounts, and Veteran benefits
- Build strong partnerships across campus to integrate financial services with broader student success strategies
- Promote a culture of belonging, ensuring all students feel respected, supported, and valued
- Lead integrated operations across financial aid, student accounts, and military/Veteran billing
- Monitor performance metrics to drive continuous improvement
- Maintain a regulatory calendar to ensure timely execution of key processes
- Ensure compliance with Title IV, FERPA, and other applicable regulations
- Serve as primary liaison to external auditors and regulatory agencies
- Conduct internal audits and risk assessments to proactively address issues
- Uphold financial aid integrity by implementing fraud prevention protocols and ethical oversight practices
- Oversee budget planning and resource allocation
- Coordinate reconciliation of aid disbursements and student accounts
- Support enrollment and retention through strategic aid packaging and tuition management
- Lead implementation and optimization of financial systems
- Collaborate with ITS and other departments to ensure data integrity and system interoperability
- Supervise and mentor department leaders and staff
- Promote a culture of accountability, innovation, and service excellence
- Deliver professional development and foster an inclusive, respectful environment
- Encourage team practices that reflect empathy, equity, and cultural awareness
- Champion a student-first approach to financial services
- Resolve complex student issues with empathy and sound judgment
- Collaborate with campus stakeholders to align financial services with broader student support
Requirements
- Bachelor’s degree and a minimum of six years of progressively responsible experience, including leadership roles within financial aid, student financial services, or enrollment management at an accredited institution
- Experience with PowerFAIDS and a commitment to supporting diverse adult learners in distance education
- Strong collaborative leadership and management skills
- Proficiency in CRM systems (e.g., Salesforce), Student Information Systems, and Microsoft Office Suite
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