Field Support Engineer providing in - depth technical support for pharmacy automation products. Delivering customer service, collaborating with teams, and documenting issues in Salesforce.
About the role
- Service Engineer working with cutting-edge security systems to maintain and troubleshoot technology. Ensuring compliance and providing support to clients in the Netherlands with a focus on client service.
Responsibilities
- Maintain security systems and equipment at client sites.
- Conduct routine maintenance and inspections of security systems to ensure optimal performance.
- Troubleshoot and resolve technical issues related to security systems and equipment.
- Provide on-site and remote technical support to clients regarding their security solutions.
- Educate clients on the proper use and functionality of security systems and equipment.
- Document service activities and maintain accurate records of repairs and maintenance performed.
Requirements
- Proven experience as a Service Engineer or similar role in the security industry.
- Strong technical knowledge of security systems, including CCTV, access control, and intrusion detection.
- Excellent problem-solving skills with the ability to think critically under pressure.
- Superb communication and customer service skills to effectively interact with clients and team members.
- Ability to work independently as well as part of a team in a dynamic environment.
- Technical certification in electronics, security systems, or a related field is preferred.
- Flexibility to work varied hours and on-call as required for service requests.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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