Senior Business Systems Analyst focusing on Oracle Revenue Management Cloud Service. Ensure reliability and scalability of critical systems while collaborating with technical teams.
About the role
- IT Associate Systems Engineer supporting Windows based IT infrastructure and providing technical support for operating systems. Handling software upgrades and configuration with a focus on stable performance.
Responsibilities
- Under direct supervision, handles the administration and support of less complex operating systems, desktop or file/print/application servers
- Provides technical support for requirements in the planning, coordination, programming, and implementation of releases, upgrades or changes to operating system software and hardware
- Ensures stable performance for the operating systems environment through performance monitoring and tuning and performs capacity planning, and performance prediction
- Ensures system maintenance as well as high level support of the operating system and all its related software and hardware components
- Plans and implements less complex software upgrades, ensuring change management procedures and methodologies are implemented and followed
- Partakes in the design, development, testing, coordination, implementation, maintenance and administration of Windows based IT Infrastructure and applications
- Assists with analyzing business/technical and related needs and may propose suitable solutions
- Creates processes and tools to enhance and streamline support and maintenance process
- Creates revisions to existing programs, systems and procedures
- Uses appropriate tools to troubleshoot and correct deficiencies
- Conducts product research and evaluation
- Designs and implements software; handles hardware configuration
- Responsible for software installation, configuration, testing, documentation, upgrades and maintenance
- Provides technical support including trouble shooting and problem resolution
Requirements
- Bachelor of Science degree from an accredited four-year college or university in Computer Science, Engineering, related discipline, or equivalent work experience and technical training
- Minimum of zero (0) to three (3) years of directly related experience
- Exceptional analytical skills
- Strong customer focus
- Good oral/written communications skills
- Proven track record of producing quality products to predetermined standards and specifications plus a desire to learn and apply new skills
- Understanding and wide application of technical principle, theories, and concepts in the field
- General knowledge of other related disciplines
- Knowledge of operating system(s) and relevant software and hardware products, backup and recovery, disaster recovery, performance tuning and capacity planning
Benefits
- competitive total rewards program
- potential incentive
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