Community Management Specialist at EVA Pharma building online and offline communities for healthcare professionals and stakeholders. Focusing on engagement, user management, and data accuracy with healthcare platforms.
Responsibilities
Verify all app users, especially healthcare professionals (HCPs)
Ensure accuracy of user data through validation processes
Contact users (including doctors when needed) to confirm information
Respond to users’ comments and inquiries on Medsulto and other channels
Manage user requests and follow up until resolution
Coordinate with internal teams to resolve issues
Manage the points program and handle points redemption
Support user engagement activities (e.g., notifications, updates)
Monitor and analyze user behavior and activity
Track and report on: Platform usage, User growth, New doctors vs. CRM doctors
Share insights with the team to support decision-making
Requirements
Bachelor’s degree in a relevant field (Marketing, Communications, PR, or similar)
1–3 years’ experience in community management or social media
Strong Arabic & English communication skills
Customer-focused with strong interpersonal abilities
Familiar with social media tools and basic analytics/reporting
High attention to detail with strong accuracy
Organized, efficient, and able to manage multiple tasks with professionalism and discretion
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