QA Engineer developing and executing test plans and test cases for gaming solutions at Win Systems. Collaborating with developers to ensure software quality throughout the development lifecycle.
About the role
- Hardware Analysis Engineer in energy and utilities sector. Diagnosing field returns and leading cross-functional investigations for continuous improvement.
Responsibilities
- Join as a Hardware Analysis Engineer—a unique hybrid position where technical expertise meets customer engagement.
- Diagnose & Analyze: Perform detailed failure analysis on field returns and production issues, focusing on Tier 2 technical challenges requiring advanced diagnostic skills.
- Be the Customer's Advocate: Serve as the primary technical contact for quality concerns, translating complex findings into clear, actionable insights for both technical and non-technical audiences.
- Drive Solutions: Lead cross-functional investigations using FMEA, 8D methodology, and Root Cause Analysis to solve problems and prevent recurrence.
- Enable Improvement: Identify trends, create failure statistics, and collaborate with R&D, production, and service teams to continuously improve products and processes.
Requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field (Master's preferred)
- 3-5 years in quality engineering, failure analysis, or customer-facing technical support
- Experience with power electronics is a must have
- Six Sigma Green Belt certification (minimum)
- Strong background in electronics and failure analysis techniques
- Excellent communication skills—ability to manage customer relationships professionally
Benefits
- PTO days
- 10 company-paid holidays
- Parental leave for all parents, including adoptive parents
- Medical, dental, and vision insurance
- FSA and HSA healthcare accounts
- Life and accident insurance
- Short/long-term disability plans
- Retirement Savings: Company contributions and matching to your 401(k) plan
- On-Site Amenities in Charlotte: Ergonomic work stations, on-site gym, and EV charging stations
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