Field Service Technician maintaining and repairing compressed air equipment in Syracuse and surrounding areas. Engaging with customers to provide solutions and support.
About the role
- Field Operations Engineer providing face to face IT support to Essex Police Officers across the county. Managing equipment needs and performing hardware setups in a dynamic environment.
Responsibilities
- Provide on-site, face to face IT support to Police Officers and Staff
- Attend Police Stations and other sites across the county
- Support front line officers and staff with IT equipment needs
- Work at our office drop-in repair centre
- Perform IT equipment moves and changes around the County, involving manual handling of equipment
Requirements
- A full valid manual UK driving licence
- Familiarity or working knowledge of Microsoft Windows 10 and 11 operating systems
- Familiarity with Microsoft Office applications (Word, Excel, Teams, Outlook)
- Experience in an IT environment preferred but not essential
- Effective communication skills, preferably gained within a customer service environment
- Diagnostic skillset and logical problem solving
- Ability to work within a fast paced, and pressurised environment
- Ability to work remotely with tight timescales, prioritise workloads and use own initiative
- Basic awareness and understanding of Microsoft Active Directory and networking (desirable)
- Diagnostic and hardware skills regarding AV (Video conference) equipment and printer / Multi-function Devices (MFD) (desirable)
- SharePoint and Office 365 awareness (desirable)
- Understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena (desirable)
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