Field Service Technician maintaining and repairing compressed air equipment in Syracuse and surrounding areas. Engaging with customers to provide solutions and support.
About the role
- Field Service Engineer providing expert technical support for High Voltage battery systems at Lotus Cars. Delivering diagnosis, repair, and training within the fast-paced automotive environment.
Responsibilities
- Act as the subject matter expert for High Voltage battery systems, supporting the dealer network with fault identification, root cause analysis, and repair execution.
- Carry out on‑site HV battery repairs, replacements, and rectification activities in accordance with manufacturer safety standards and technical procedures.
- Ensure all HV work is performed in full compliance with relevant safety, regulatory, and manufacturer requirements.
- Support dealers in complex or escalated HV technical cases, including warranty‑related concerns.
- Provide detailed technical feedback to central engineering, quality, and aftersales teams to support continuous product improvement.
- Support dealer technicians with advanced diagnosis of vehicle faults across ICE and BEV platforms.
- Provide expert guidance and advice on repair methodologies, diagnostic processes, and best practice.
- Assist in the resolution of repeat or complex technical issues to achieve right‑first‑time repair outcomes.
- Support technical training activities where required, including coaching and mentoring dealer technicians.
- Maintain accurate technical reports, repair documentation, and case records in line with company processes.
- Work closely with Aftersales, Technical Support, Warranty, and Engineering teams to ensure alignment and effective issue resolution.
Requirements
- Proven experience as a Field Service Engineer, Master Technician, or equivalent senior technical role within an automotive manufacturer or dealer environment.
- Strong technical knowledge of High Voltage battery systems and electric vehicle architecture.
- Hands‑on experience diagnosing and repairing complex electrical and electronic vehicle systems.
- Comprehensive understanding of vehicle safety procedures, particularly relating to High Voltage systems.
- Ability to communicate complex technical information clearly and effectively to dealer technicians and stakeholders.
- Strong problem‑solving and analytical skills with a methodical approach to fault diagnosis.
- Full driving licence and willingness to travel extensively within the assigned region.
- Formal High Voltage certification to an advanced or master level (desirable).
- Experience supporting both BEV and ICE platforms within a manufacturer environment (desirable).
- Previous experience in a field‑based or technical escalation role (desirable).
- Familiarity with manufacturer warranty processes and technical reporting systems (desirable).
Benefits
- 25 days’ holiday plus bank holidays.
- Pension scheme access.
- Annual bonus - non contractual.
- Private Healthcare.
- Access to the Employee Car Ownership Scheme.
- Group income protection based on length of service.
- Family Friendly policies.
- Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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