Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
About the role
- Customer Service Advisor supporting electricity customers in Ireland by resolving inquiries and efficiently addressing their needs. Part of a skilled team delivering excellent service in various channels.
Responsibilities
- Ceisteanna seachtracha agus inmheánacha ó chustaiméirí a fhreagairt go pras agus go múinte
- Riachtanais na gcustaiméirí a mheas agus a thuiscint trí bheith ag éisteacht leo
- Na céimeanna ar fad is gá a chur i gcrích chun riachtanais na gcustaiméirí a shásamh go héifeachtach agus go cruinn, agus é sin a chur in iúl don chustaiméir trína gceist a réiteach ar an gcéadteagmháil nuair is féidir
- Gach tasc a chur i gcrích ar bhealach gairmiúil, ag tabhairt tosaíocht do riachtanais na gcustaiméirí agus a gcuid rúndachta a chosaint
- Sláine chórais TF Líonraí BSL a chothabháil, trí gach uasdátú cuí a chur i gcrích go pras agus go cruinn
- Ról an ionadaí do Líonraí BSL a chomhlíonadh i gcomhair gach custaiméir a ndéantar teagmháil leo
Requirements
- Gaeilge líofa
- Tá an Ardteistiméireacht riachtanach
- Taithí ar bheith ag obair i dtimpeallacht atá dírithe ar an gcustaiméir, le dea-theist ar sheirbhís den scoth a chur ar fáil do chustaiméirí ar fud na gcainéal éagsúla más féidir
- Ardscileanna caidrimh/cumarsáide ar an teileafón
- Scileanna maithe TF/uimhríochta lena n-áirítear a bheith ábalta Outlook a úsáid
- Cruinn agus pointeáilte
- Duine treallúsach a bhfuil scileanna réitigh fadhbanna aige
- Ábalta oibriú i dtimpeallacht ina mbíonn fuadar faoi dhaoine, agus ábalta córais agus nósanna imeachta nua a fhoghlaim agus a chur i bhfeidhm
Benefits
- Deis chun aistriú chuig todhchaí atá neodrach ó thaobh fuinnimh de in Éirinn a threorú
- Forbairt gairme trí mheantóireacht agus trí oiliúint
- Deiseanna Corparáideacha le haghaidh Freagracht Shóisialta
- Clubanna Spóirt agus Sóisialta
- Deiseanna líonraithe
- Comhar Creidmheasa
- Pinsean Flaithiúil
- Rochtain ar chláir folláine foirne
- Teidlíochtaí saoire tuismitheora flaithiúla
- Cultúr láidir ionchuimsitheach atá bunaithe ar luachanna
- Tiomantas láidir d’éagsúlacht, do chothromas agus d’ionchuimsiú
- Timpeallacht foirne iontach ag obair lenár gCroíluachanna: Misneach, Comhbhách, Tiomanta agus Iontaofa
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