Formateur logiciel paie contributing to the digital transformation of payroll for accounting firms. Facilitating training sessions and supporting users during deployment and production phases.
Responsibilities
Conduct training sessions to support the go-live phase: on-site at client locations and via videoconference
Assist the PMO during the project phase: lead and co-lead status meetings with clients
Support and troubleshoot users: handle support requests during start-up and go-live
Contribute to continuous product improvement: report client feedback and suggestions
Deliver a five-star service experience to our clients
Requirements
At least 6 years' experience in an accounting firm (6–10 years preferred)
Knowledge of payroll in multi-collective-agreement environments
Strong teaching skills and a customer-focused approach
Familiarity with market payroll software and the software publishing (SaaS) business is a plus
Energetic, rigorous, autonomous, organized, adaptable, with a strong customer service orientation
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