DevOps Engineer focusing on enhancing software build and deployment processes at 4DMedical. Collaborating with software development teams to improve internal tooling and automation.
About the role
- Site Reliability Engineer ensuring reliability and performance of Equisoft’s SaaS applications. Collaborating with development and operations teams while managing incidents and optimizing infrastructure.
Responsibilities
- Monitor daily SaaS operations to ensure consistent performance, reliability, and availability of services for customers.
- Ensure adherence to SLAs (Service Level Agreements) by proactively monitoring and addressing potential issues to maintain high uptime and service quality.
- Execute incident management procedures for outages or performance issues, including troubleshooting, root cause analysis, and post-mortem reviews.
- Work on improving the operational efficiency of SaaS applications by fine-tuning infrastructure, monitoring systems, and optimizing performance.
- Ensure all SaaS applications meet required security and compliance standards, conducting regular audits and addressing vulnerabilities proactively.
- Identify areas for process improvement, driving automation initiatives to streamline workflows, reduce manual work, and enhance operational efficiency.
- Act as a point of escalation for customer issues related to SaaS applications, working with support teams to resolve high-priority cases.
- Monitor, analyze, and report on operational metrics (uptime, response times, incident counts), providing regular updates to stakeholders with updated documentation.
- Participate in disaster recovery exercises, ensuring regular backups and testing recovery processes for business continuity.
- Ensure SaaS operations align with industry standards and best practices, to provide a structured and effective service management approach.
- Work closely with development and operations teams to ensure seamless integration and deployment.
- Address and resolve production issues promptly to minimize downtime.
- Participating in on-call incidents, troubleshooting issues and performing root cause analysis on rotations to ensure 24/7 system availability.
Requirements
- Technical Bachelor’s Degree in Computer Engineering or Information Technology or College Diploma combined with 3 years of relevant experience
- 3+ years of experience in a similar role (Site Reliability Engineer, Production Support Engineer, DevOps, Programmer or related)
- Proven track record of managing and optimizing production systems
- Strong knowledge of system administration, networking, and Azure cloud services
- Experience with CI/CD pipelines and infrastructure as code (e.g. Terraform)
- Experience with monitoring and alerting tools (e.g. Azure Monitor, Application Insights)
- Hands-on experience with Azure Kubernetes Service (AKS), Azure Container Instances, and container orchestration
- Experience working closely with software development teams
- Ability to read and understand code (exemple .Net, C#, Java or Python) to assist in debugging and identifying root causes of issues
- Familiarity with application logs, stack traces, and performance profiling tools to pinpoint problems efficiently
- Solid understanding of Azure SQL Database, Cosmos DB, and other Azure data services
- Excellent knowledge of English (spoken and written)
Benefits
- medical
- dental
- term life/personal accident coverage
- wellness sessions
- telemedicine program
- flexible hours
- Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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