Hybrid Senior Site Reliability Support Engineer

at Equisoft

• Job title: Senior Site Reliability Support Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, Java, Kubernetes, Python, SQL, Terraform
• Location requirements: Hybrid, Hyderabad, India

About the role

• Site Reliability Engineer ensuring reliability and performance of Equisoft’s SaaS applications. Collaborating with development and operations teams while managing incidents and optimizing infrastructure.

Responsibilities

• Monitor daily SaaS operations to ensure consistent performance, reliability, and availability of services for customers.
• Ensure adherence to SLAs (Service Level Agreements) by proactively monitoring and addressing potential issues to maintain high uptime and service quality.
• Execute incident management procedures for outages or performance issues, including troubleshooting, root cause analysis, and post-mortem reviews.
• Work on improving the operational efficiency of SaaS applications by fine-tuning infrastructure, monitoring systems, and optimizing performance.
• Ensure all SaaS applications meet required security and compliance standards, conducting regular audits and addressing vulnerabilities proactively.
• Identify areas for process improvement, driving automation initiatives to streamline workflows, reduce manual work, and enhance operational efficiency.
• Act as a point of escalation for customer issues related to SaaS applications, working with support teams to resolve high-priority cases.
• Monitor, analyze, and report on operational metrics (uptime, response times, incident counts), providing regular updates to stakeholders with updated documentation.
• Participate in disaster recovery exercises, ensuring regular backups and testing recovery processes for business continuity.
• Ensure SaaS operations align with industry standards and best practices, to provide a structured and effective service management approach.
• Work closely with development and operations teams to ensure seamless integration and deployment.
• Address and resolve production issues promptly to minimize downtime.
• Participating in on-call incidents, troubleshooting issues and performing root cause analysis on rotations to ensure 24/7 system availability.

Requirements

• Technical Bachelor’s Degree in Computer Engineering or Information Technology or College Diploma combined with 3 years of relevant experience
• 3+ years of experience in a similar role (Site Reliability Engineer, Production Support Engineer, DevOps, Programmer or related)
• Proven track record of managing and optimizing production systems
• Strong knowledge of system administration, networking, and Azure cloud services
• Experience with CI/CD pipelines and infrastructure as code (e.g. Terraform)
• Experience with monitoring and alerting tools (e.g. Azure Monitor, Application Insights)
• Hands-on experience with Azure Kubernetes Service (AKS), Azure Container Instances, and container orchestration
• Experience working closely with software development teams
• Ability to read and understand code (exemple .Net, C#, Java or Python) to assist in debugging and identifying root causes of issues
• Familiarity with application logs, stack traces, and performance profiling tools to pinpoint problems efficiently
• Solid understanding of Azure SQL Database, Cosmos DB, and other Azure data services
• Excellent knowledge of English (spoken and written)

Benefits

• medical
• dental
• term life/personal accident coverage
• wellness sessions
• telemedicine program
• flexible hours
• Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)