Application Support Analyst ensuring optimal performance and reliability of production systems for a digital solutions provider. Collaborating with development, DevOps, and QA teams to enhance user satisfaction.
Responsibilities
Investigate and fix issues or bugs reported by users or monitoring systems in production environments
Participating in the various meetings (the daily, retrospective, etc.)
Coordinate with development teams for long-term fixes
Contribute and participate in the functional testing and documentation of existing and future applications
Maintain detailed records of incidents, fixes, and best practices for future reference
Identify the underlying cause of recurring issues and recommend permanent fixes
Participate in the maintenance activities of the applications and functionalities of the product
Collaborate with different teams to solve customer issues
Requirements
Technical Bachelor's Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience
5-7 years’ experience has an application support or developer role
Excellent knowledge and experience on Python, C# and JavaScript
Knowledge of React, MS SQL, Kotlin (Asset)
Very good aptitudes to write quality code with development best practices
Good knowledge of Object-Oriented Development and SOLID principles
Good knowledge of unit tests and Test-Driven Development
Monitor application performance using tools like Grafana
Knowledge of Agile and Kanban methodologies
Excellent problem-solving and debugging abilities
Excellent knowledge of English (spoken and written)
Benefits
Medical
Dental
Term Life/Personal Accident Coverage
Wellness Sessions
Telemedicine program
Flexible hours
Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)
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