Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Collections Analyst engaging with clients about overdue payments and monitoring customer accounts. Working closely with internal teams to facilitate prompt payments while maintaining data confidentiality.
Responsibilities
- Consistently engaging with clients via phone, email, or mail to provide friendly reminders about overdue payments
- Monitoring customer accounts to track payment statuses and identify outstanding invoices
- Assessing customer credit histories to evaluate risk levels and recommend appropriate credit limits or payment terms
- Working closely with internal teams to resolve disputes and facilitate prompt payments
- Maintaining confidentiality and security when handling customer financial data
- Managing internal credit reporting and participating in business reviews
Requirements
- 3-5 years relevant experience within the field of Credit & Collections, preferably in a multinational (SSC/BSC) environment
- SAP knowledge is preferred
- Knowledge of HighRadius system is an advantage
- Outstandingly strong written and spoken Spanish AND English skills are essential
- Have the capability of managing multiple tasks and deadlines efficiently
- Have an excellent Problem-Solving Abilities to identify causes of payment delays and implementing appropriate solutions.
- Described as a clear, professional, and persuasive communicator in order to interact with clients, internal teams, and management.
- Work effectively with finance and sales teams to ensure coordinated efforts in collections.
- Be able to adapt to changes and open to continuous learning and process improvement
- Be a true team player with good interpersonal skills and also have a customer focused mindset
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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