Licensed Insurance CSR providing advanced expertise in servicing and policy management in a growing software company. Managing escalated customer requests and acting as a knowledge resource for team members.
About the role
- Client Services Support Specialist providing administrative and operational support for healthcare staffing. Reviewing candidate profiles, assisting with submissions, and ensuring smooth communication in a remote setup.
Responsibilities
- Support client services by reviewing candidate profiles and ensuring credentials are complete before submission.
- Assist the client services team in submitting candidate profiles to clients via email and/or Vendor Management Systems.
- Assists with the preparation and posting of job requisitions across various platforms.
- Schedule and confirm interviews between candidates and clients, ensuring smooth communication.
- Maintain and update candidate records in internal systems with accuracy and completeness.
- Assist with credentialing by collecting and uploading required documents for compliance.
- Provides administrative support to the Client Services team on MSP and Direct Contract workflows, assisting with documentation, tracking contract status, and ensuring all agreements are accurately completed and maintained across systems.
- Conduct follow-ups on candidate submissions via email or phone calls and provide status updates to the client services team.
- Track interview feedback and support candidate engagement efforts.
- Help identify candidates for open positions using internal systems.
- Manage client service managers’ inboxes, track candidate starts and assist with client communications.
- Provide backup support and forward critical messages when client services managers are out.
- Collaborate with internal departments to support client needs and hiring processes.
- Assist with reporting, data entry, and other administrative tasks.
- Participate in cross-training initiatives and provide support across teams, assisting designated team members or groups as needed.
Requirements
- One year of related experience or college degree.
- Proficiency in speaking, reading, writing, and understanding the English language as required for effective performance of job duties.
- Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job’s impact to the organization.
- Work with electronic hardware and software applications specific to the role.
- Work independently, see business needs and proactively accomplish them for the betterment of their team and the organization.
- Obtain facts and data pertaining to an issue or question.
- Make quality decisions and meet timeliness of those decisions.
- Analyze work, set goals, develop plans of action, utilize time.
Benefits
- Competitive salary package, including performance bonuses.
- HMO (medical and dental) & Life Insurance coverage.
- Paid vacation and sick leave credits.
- Additional Covid-19 vaccine and birthday leave credits.
- Extra allowances will be given for WFH set-up such as internet subsidy and transportation allowance for WFO set-up.
- Medicine & Optical reimbursements.
- Career development and advancement opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative managing order lifecycle for DACH market in a MedTech company. Providing customer support and resolving service - related issues with a collaborative team.
Customer Service Representative managing end - to - end customer service activities for the UK and Ireland market. Handling order processing, customer inquiries, and cross - team coordination with a focus on quality service.
Coordinate and perform multiple complex functions within the Patient Access department at CT Children’s Medical Center. Seeking candidates with healthcare experience to enhance team operations.
Advanced Associate, Customer Service coordinating customer inquiries and collaborating with internal teams at Pearson VUE. Responding to client queries and ensuring positive customer outcomes.
Platform Support Specialist in Connect Platform team at CFC, enhancing digital broker experience through proactive engagement.
Customer Experience Agent providing exceptional support to customers via telephone in a dynamic call centre environment. Working collaboratively with a team to enhance service delivery and customer satisfaction.
Senior Manager enhancing customer support operations for Local Government in Australia. Collaborating with various teams to boost service reliability and quality.
Lead a Level 2 - 3 Support team at Civica, enhancing the customer experience in the software industry. Play a strategic role in retention and modernization while collaborating with cross - functional teams.
Store Office Support Specialist providing operational and data support in finance for Foodstuffs. Focused on efficiency improvements and system enhancements to optimize store operations.