Sr Onboarding EAR Specialist managing onboarding processes within Ameriprise Financial. Partnering with local operations leaders and mentoring teams in various states and regions.
About the role
- Inkassoarbeit durchführen bei EOS Collection Operations. Bearbeitung von Korrespondenz und Entscheidungen über Inkassovorgänge im hybriden Arbeitsumfeld.
Responsibilities
- You handle complex written correspondence from debtor counseling services, lawyers, and courts to clarify legal issues
- You respond to telephone inquiries about collection cases, including installment and payment deferral agreements
- You review client files for collectibility, decide on claims cases, and monitor complex situations
- You verify claim amounts and prepare documentation for lawyers
- You make independent decisions regarding the course of collection and initiate measures such as legal action and enforcement proceedings
Requirements
- Completed commercial vocational training or relevant experience in dunning/collections
- Strong communication skills and precision in spoken and written language
- Ability to stay calm and maintain an overview even during high workloads
- Good knowledge of Microsoft 365 (especially Teams, Outlook, Excel)
- Willingness to learn and ability to quickly get up to speed on new topics
Benefits
- Hybrid working
- 2-year fixed-term contract
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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