Collecting agency specialist handling detailed correspondence and inquiries with debtors and attorneys. Independent decision-making regarding collections processes and preparation of legal documentation.
Responsibilities
You handle complex written correspondence from debt counseling agencies, attorneys, and courts
You respond to telephone inquiries about collection cases, including installment payment and deferral agreements
You review customer files for collectibility, make decisions on claims cases, and monitor complex issues
You verify claim amounts and prepare documentation for attorneys
You make independent decisions on the course of collection proceedings, taking economic viability and legal aspects into account, and initiate measures such as litigation and enforcement proceedings
You develop recommendations and maintain debtor-related data
Requirements
Completed commercial vocational training or relevant experience in dunning/collections, ideally as a legal assistant (Rechtsanwaltsfachangestellte/r) or as a collections clerk
Strong communication skills and precision in spoken and written language
Ability to stay calm and maintain an overview even under high workload
Good knowledge of Microsoft 365 (especially Teams, Outlook, Excel)
Willingness to learn and ability to quickly get up to speed on new topics
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