Support Engineer managing Windows infrastructures for leading IT service provider. Responsibilities include administration, patch management, and implementing workplace solutions.
About the role
- Technical Support Engineer specializing in EOS imaging systems. Providing advanced support and collaboration with R&D and production teams to improve product generation and quality.
Responsibilities
- Provide advanced technical support (Level 2/Level 3) for EOS products.
- Analyze, investigate and resolve complex technical issues related to manufacturing, installation and maintenance of devices.
- Perform root cause analyses in collaboration with R&D teams and contribute to defining and tracking corrective and preventive actions.
- Participate in knowledge transfer to Production, Service and Applications teams.
- Contribute to capturing and capitalizing on field feedback and lessons learned.
- Write and update high-value technical documentation (investigation reports, technical notes, procedures).
- Lead or contribute to technical training on EOS devices for internal teams.
- Propose enhancements and improvements for future product generations with a use-, maintenance- and reliability-oriented perspective.
- Participate in the definition or development of tools to facilitate production and maintenance.
- Contribute to the continuous improvement loop for products and processes.
Requirements
- Master’s degree in engineering or equivalent (Bac+5) in electronics, mechanical engineering, industrial computing, biomedical engineering or a related technical field.
- Prior experience in technical support, R&D, industrialization or maintenance of medical devices or complex equipment is a plus.
- Essential knowledge of industrial environments and complex systems integrating mechanical, electronic and embedded software components.
- Strong skills in diagnostics, failure analysis and resolution of complex technical problems.
- Proficiency in SolidWorks required. Experience with finite element analysis (FEA), linear and/or nonlinear, is an advantage.
- Electromechanical skills, including interaction between mechanical components, electrical systems, motors and sensors.
- Ability to understand, analyze and interact with embedded software (log reading, hardware/software interfaces, diagnostic support).
- Ability to produce clear, well-structured technical documentation.
- Familiarity with medical device standards and regulatory constraints (ISO 13485, IEC 60601, change control, traceability) is appreciated.
- Excellent analytical skills and strong problem-solving mindset.
- Good interpersonal skills and a strong preference for collaborative work with field teams (Production, Service, Applications).
- Teaching skills, service orientation and ability to transfer knowledge.
- Rigour, autonomy and the ability to manage multiple topics in parallel.
- Technical curiosity and a willingness to contribute to continuous product and process improvement.
- Fluency in French and English, both spoken and written, to interact with international teams and produce documentation.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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