Quality Assurance Manager overseeing compliance and quality assurance for Sizewell C nuclear project. Building relationships within quality teams and ensuring regulatory compliance in logistics activities.
EP
Onsite Patient Access Quality Assurance Coordinator
Posted yesterday
About the role
- Auditing Patient Access calls, accounts, and work queues for quality assurance at Ensemble Health Partners. Collaborating with leadership on compliance and training efforts while ensuring accurate reporting and adherence to standards.
Responsibilities
- Work directly with all levels of Patient Access leadership and the individual Patient Access Specialists and Sr. Patient Access Specialists
- Responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure
- Identify trends and provide reporting for training/coaching purposes to both leadership and associates
- Ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality
- Collaborate with Patient Access leadership to remain updated on any new policy and procedure changes
Requirements
- 1 - 3 years of customer service experience
- Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes
- Knowledgeable in all Microsoft Office products, with an emphasis in Excel
- HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire
- Associates Degree, preferred
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
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