Onsite QA Specialist – Home Care Supervisory Visits

Posted 5 hours ago

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About the role

  • QA Specialist monitoring in-home care quality at Addus HomeCare, ensuring care plans meet client needs. Responsible for conducting visits and reviewing aides' performance.

Responsibilities

  • Monitors clients condition and performance of duties by Home Care Aides
  • Maintains all company and Department on Aging rules, regulations, and standards
  • Conducts home visits to new clients to welcome and review the Welcome Packet
  • Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
  • Prepares and completes accurate evaluation reports and case notes as needed
  • Maintains schedules to assure timely completion of all assigned home visits
  • Attends weekly branch meetings
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, and HIPAA regulations and requirements
  • Abides by all regulations, policies, procedures and standards
  • Performs other duties as assigned

Requirements

  • Minimum of 3 years experience working in the field of senior services or a related social service field.
  • Excellent oral and written communication skills.
  • Strong interpersonal skills.
  • Ability to prioritize and handle high call volumes.
  • Client-focused and customer service-driven.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Must have reliable transportation, valid drivers license and insurance for travel within the branch service area

Benefits

  • Medical, Dental and Vision Benefits
  • Company matched 401K
  • Continued Education Bonus
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee discounts

Job title

QA Specialist – Home Care Supervisory Visits

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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