IT Operations Manager focusing on security and compliance for IT operations at fintech startup. Managing device security and corporate IT across Berlin office with hybrid work setup.
About the role
- Help Desk Associate providing tech support for Enova's staff, ensuring confidentiality and resolving complex IT issues. Maintaining tech equipment and supporting onboarding for new hires.
Responsibilities
- Working a Hybrid schedule that changes based on business needs and on-call rotation
- Provide end-user support on Windows, macOS, Google Meets & other supported systems and applications
- Maintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate events.
- Facilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first day.
- Manage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripherals.
- Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution rates.
- Identify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiency.
- Provide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issues.
- Provision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary software.
- Serve as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadership.
- Facilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organization.
- Travel to the Chicago office for training.
Requirements
- 1+ years support experience
- Basic networking troubleshooting capabilities
- Exceptional interpersonal and communication skills
- Experience in developing knowledge base articles or step-by-step guides
- Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira
- Knowledge of PowerShell
- Associates degree
- Team leadership experience is a plus
Benefits
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
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